If you have a query and can't find the answer below or in my T&Cs, then please just send me a message.
I normally dispatch stock jewellery items within 2 - 5 days. Special orders may take longer if there is an adjustment to be made or different gemstones to be ordered in, I'll give you an estimated delivery time before you place the order. Rings are made to order and generally take 2 - 4 weeks. Commissions can take 4 - 6 weeks.
If you have a particular deadline (especially for rings), please contact me before placing an order, so I can confirm that I can deliver in time.
I deliver internationally. If you cannot find your country, please contact me so I can work out the delivery charge specially.
Items are delivered to the shipping address you specify when ordering. Please ensure your address details are correct as I cannot be held responsible for non-delivery of orders when incorrect address details have been given.
All jewellery is sent boxed and can be gift wrapped at no extra charge.
Items up to £39 -- £2.00
Items £40 - £99 -- £3.00 (will require a signature on receipt)
Items above £99 -- free (next day guaranteed delivery will require a signature on receipt)
Europe and Canada
Items up to £80 -- £3.50
Items over £80 -- £8 (tracked service)
Rest of the World
Items up to £50 -- £5
Items over £50 -- £10 (tracked service)
All duties and taxes on arrival are the responsibility of the customer.
I hope you’ll love your choice of jewellery, however, if you’re not entirely satisfied goods can be returned within 30 days for a full refund. Please contact me prior to returning an item and within 14 days. Unless the item is faulty you are responsible for the return postage costs. If the item is faulty, I will reimburse you the return postage.
Once a return has been agreed, please obtain proof of posting and ensure that the items are packaged appropriately.
Earrings are non-refundable due to hygiene reasons. I cannot accept returns on custom made items.
My jewellery is predominantly made of sterling (925) silver which is either standard silver or ecosilver (recycled), some small elements are fine silver (999). Please contact me if you would like more information about where I use recycled ecosilver in my designs or to discuss an ecosilver piece.
My gold jewellery is solid 9ct gold.
Any jewellery above the weight at which hallmarking is required by UK Law is hallmarked.
Some of my jewellery has precious or semi-precious gemstones or beads and/or freshwater pearls.
If you do not know your ring size then please contact me prior to placing an order and I can send you out a little plastic ring sizer free of charge.
Fingers do change in size. So it's best to size your finger when you are neither too hot or too cold! Also bear in mind that a chunky heavyweight ring will feel different when worn to a round profile stacking ring. There can be a size or more difference between these different rings, so when giving a ring size it's best to base it on as similar a ring (width and profile) as possible. If you are unsure, please do contact me and we can discuss it.
To clean your jewellery you can use silver dip for items that are purely silver, rinse and then dry carefully with a soft cloth. For items with gemstones or beads, you can gently clean the silver with a polishing cloth.
If you feel your jewellery requires a bit more tlc, then please do contact me, I am happy to refresh or clean your item for you.
If your jewellery needs repairing or replacement parts or you need a replacement single earring please do get in touch.