Payment is expected at the time of purchase. Payment is taken with a credit or debit card through Shopify. If you would like to pay via an alternative method, please contact me to discuss options.
Everything is shipped out from my workshop in England. I do my best to dispatch items promptly, but please allow for the crossing of oceans and seas if you want it sending outside of the UK.
If you have a particular deadline (especially for rings), please contact me before placing an order, so I can confirm that I can deliver in time.
Items are delivered to the shipping address you specify when ordering. Please ensure your address details are correct as I cannot be held responsible for non-delivery of orders when incorrect address details have been given.
PLEASE NOTE: Shipments to countries outside of the UK may be subject to import duties and tax - I can not take responsibility for these.
I hope you’ll love your choice of jewellery, however, if you’re not entirely satisfied goods can be returned within 30 days for a full refund. Please contact me prior to returning an item and within 14 days. Unless the item is faulty you are responsible for the return postage costs. If the item is faulty, I will reimburse you the return postage.Once a return has been agreed, please obtain proof of posting and ensure that the items are packaged appropriately.
Earrings are non-refundable due to hygiene reasons. I cannot accept returns on custom made items.
All my jewellery is handmade and so there will be slight variations in each piece. The leaf patterns are taken from an individual real skeleton leaf and, hence, each piece is unique. Also the beads and stones that I use are natural and so there will be small differences in shape and colour and may vary depending on your individual computer's display settings. Please read the measurements provided in each product's description for a true idea of the actual size of your jewellery when it arrives.
No VAT is added as I am currently not VAT registered.
All jewellery designs and site content are copyright of © Catherine Woodall